Privacy Policy

1. Introduction

Lusiv Inc. ("Lusiv," "we," "us," or "our") operates the Lusiv platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Phone number, name, and email address provided during sign-in or profile setup.
• Payment information: Payment details processed through Stripe. Lusiv does not store full credit card numbers.
• Order history: Records of your purchases and transactions on the platform.
• Device and usage data: IP address, browser type, operating system, device identifiers, pages visited, and interactions with the Service.
• Location data: Approximate location derived from your IP address or, with your consent, precise location data from your device.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Communicate with you about updates, promotions, and marketing
• Analyze usage patterns to improve the user experience and develop new features
• Enforce our Terms of Service and protect against fraud
• Share relevant order and customer data with vendors to fulfill your orders
• Comply with legal obligations

4. Sharing of Information

We may share your information with:

• Vendors: Order details and relevant customer information to fulfill your purchases.
• Service providers: Third-party services that help us operate the platform, including Supabase (database and authentication), Stripe (payment processing), and Twilio (SMS/phone verification).
• Analytics providers: To understand how the Service is used and to improve it.
• Legal and compliance: When required by law, regulation, or legal process, or to protect Lusiv's rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to maintain your session, remember preferences, and collect usage data. You can control cookie settings through your browser, but disabling cookies may limit your use of certain features.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion for legal, compliance, or legitimate business purposes. Backup copies may not be immediately deletable and may persist in our systems for a reasonable period.

7. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to requests within a reasonable timeframe. Note that we may retain certain information as required by law or for legitimate business purposes, and deletion from backups may not be immediate or guaranteed.

8. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

9. Children's Privacy

The Service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.

10. SMS & Mobile Data

We use your phone number solely to send one-time SMS verification codes for authentication purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service with a new "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@lusiv.app.